1-438-340-9450 

Our Commitment
Our commitment is simple: no matter the weather, we will ensure your pickup. We are committed to ensuring your gate is always securely closed and to providing a quality service that exceeds your expectations.

One Time Pick Up
We will endeavour to provide you with the service as soon as possible. You will receive a confirmation from us for the chosen service booking via SMS or email. You are under no obligation to be at home during the service.

Weekly Pick Up
Service days are subject to change. As we grow our business, we may need to adjust your service day to better serve you and all of our other customers, so of course you will be notified of any changes.

Access to the Yard
You will be notified by SMS the day before your service so that you can ensure that your yard is accessible. A team member will notify you 30 minutes to an hour before their arrival at your home by SMS. Once after having completed their task, our team member will make sure to close your gate/fence properly and to put the dog waste in your black bin if accessible or to deposit it neatly on the side of your home. Access through houses is not permitted; a garage or gate must be available.

Unable to enter the Yard
If there are any obstacles to the yard entrance, such as locked gates, snow or ice accumulation, or anything that prevents our team member from entering the yard, we will call the number on file. If there is no answer on the phone, we will knock on the door. If we are unable to reach you, the team member will continue on their route and you will be billed for the service.

Animal Safety

We love pets and enjoy their company. Friendly dogs can join us while we complete the pick up service. Dogs who are a little more nervous, it would be preferable for them to stay inside while we clean the yard.

NOTE: We cannot be held liable if a dog should escape the premisses and/or is hurt during our visit. 

Vacations
When leaving on vacation we ask you to kindly notify us at least 30 days in advance to inform us of the duration of time the service is to be suspended, should your dog(s) be placed elsewhere during this time. Please notify us of your return, as soon as possible, to be sure that dog waste does not accumulate and that we avoid the need to invoice for a One Time Clean Up service.

Snow
There is always a margin of error in the winter period due to excessive snowfalls, however we will always strive to provide you with the most efficient service possible. In addition, if you are a year-round customer, you can be sure that any defections will be picked up during your spring cleaning included in your annual subscription.

Tall grass
Tall grass hides a surprising amount of dog waste. We will always strive to offer you the best of ourselves however, it is possible that given the tall grass, we may pass by certain waste without seeing it.

Previously Damaged Property
If our team member finds a damaged door or other damaged property while on site, we will document it with dated notes and photos and notify you to ensure proper documentation and record keeping.

Missed Service
Sometimes unforeseen circumstances, such as: a sick team member or a broken down vehicle, may prevent us from completing our daily route. In this case, we will do our best to come and perform the service within the next 2 days. If we are not able to complete the service, all waste will be picked up on the next scheduled visit.

Payment Conditions

Monthly billing is determined by several factors including: number of dogs, yard size and frequency of visits.

 

Calculation of the monthly rate

Your monthly rate is your weekly rate multiplied by 52 weeks, then divided by 12 months.

Prepayment Requirement
Services for each month must be prepaid prior to any service being rendered.

Invoicing
Invoices are issued five days before the end of the month (for example, April 26 for May services)

Payment due
Payments are due on the first day of each month of service (e.g., May 1 for May services).

Late Payment Policy
Services will be suspended if payments are not received by the fifth day of the month. Service will be suspended and a resumption fee will be applied due to increased workload on the next service date.

Prorated invoices for new customers
New customers will receive a prorated bill for their first month based on the remaining days in the month.

Preferred Payment Methods
A valid credit card is required, with automatic charges applied on the first day of each month for credit card users. We will accept monthly payments via prepaid e-transfer on an individual basis – but they must be paid in full before service begins.

Credit Card Policy
Credit card details are securely stored in the Jobber CRM system and are inaccessible to Ramasse Crottes staff. By registering for our services, you consent to your credit card being charged monthly.

Late Fee

A $10.00 late fee applies for payments 10 days past due, with services suspended until payment is received. Accounts overdue for more than 45 days will incur a $35 collection fee and may be referred to a collection agency.

Text Messages

Canadian federal regulations require organizations to obtain informed consent from recipients before sending text messages (SMS). With your consent, Ramasse Crottes,/Poop Pickers, would like to send text messages (SMS) to the mobile number you have provided to us. By providing your informed consent where indicated, you acknowledge that you agree to participate in our text messaging (SMS) service. You may opt out of SMS at any time by replying with STOP. Our text messaging (SMS) service is designed to provide you with useful information, reminders and notifications via text messages sent to your mobile phone. We may use text messages (SMS) to communicate with you for a variety of purposes, including:

• Announcements and reminders of upcoming events

• Reminders of upcoming visits to provide the requested service

• Communication regarding your service request

Waste Disposal Policy
We only dispose of solid waste. Diarrhea or waste indicating health issues will not be treated and guests will be advised to consult a veterinarian if necessary.

Exclusions
Areas under trampolines, in dense undergrowth or behind obstacles that pose safety risks are excluded from service.

Property Damage or Loss
Ramasse Crottes is not responsible for any property damage or loss related to our services. We take careful precautions to secure the property after each visit.

Service Termination 
Services may be terminated upon 15 days written notice prior to the last desired visit. Refunds for partial months are not issued.

Agreement on conditions
Starting the 'Service' constitutes agreement to these Terms, including property access and billing practices.

Holiday Schedule
Services may be adjusted on major holidays. We will not be operating service during the Christmas period (December 23rd to January 2nd), incurring the same charges for subsequent service.

Privacy Policy
Please review our full privacy policy Your information remains confidential and will not be sold or shared externally.

Revisions to the conditions

We reserve the right to modify these terms at any time. Please check back periodically for any updates.

Last modified: March 2, 2025

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